FAQ

Quantity:

Incense Sticks (Wooden Box): 8g per box, approximately 40–50 sticks*
Incense Cones (Wooden Box): 8 cones per box
Incense Sticks (Test Tube): 10 sticks per piece

Burning Time:
Incense Sticks: Generally about 15–20 minutes*
Incense Cones: Generally about 10–20 minutes*

*(Due to the varied weight of natural wood materials, there may be slight discrepancies in the number of sticks per box. We apologize for any inconvenience.)

Our products are all handcrafted by local Hong Kong craftsmen , from importing raw materials, crafting the incense, packaging, and shipping. Each step reflects our passion for incense, our respect for incense culture, and our desire to delight our customers. It's with this dedication that we strive to create products that "feel warm."

Generally speaking, #most people are suitable for using incense. In the era when perfume, aromatherapy and essential oils were not yet popular, ancient people had already used this natural aromatherapy method to achieve relaxation, soothing and enjoyment.

In addition to using plants and wood, our incense sticks also incorporate herbs commonly found in traditional Chinese medicine. The incense sticks can enhance the relaxation effect through the aroma.

If you feel physically and mentally exhausted, you might want to light some incense. Incense can help you feel calm. If you're stressed or feeling upset, try this method to calm yourself down.

#This product is not suitable for people with respiratory diseases, pregnant women, or favism. It is recommended to consult a professional doctor first.

Before using incense, there are a few things you need to pay attention to:
Proper lighting method: Use a lighter or match to light one end of the incense stick. After lighting, let the incense stick burn for about 5 seconds, then gently blow out the flame, allowing the incense stick to continue burning.

Choose a safe place: Before lighting incense, make sure there are no flammable items nearby and keep the indoor air circulating.

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In Hong Kong's humid climate, incense sticks are more susceptible to mold. It's recommended to store incense sticks in a cool, dry, and well-ventilated area, away from direct sunlight and moisture. Keeping them dry will prevent them from deteriorating, becoming damp, moldy, or losing their fragrance.

If the product accidentally becomes moldy, you can use a wet paper towel to gently wipe off the moldy area and dry it in the shade before using it normally.

Common incense sticks, such as those for worship, are made from degreased powder or chemically adhesive powder. These have a stronger odor and smoke after burning and are more likely to release harmful chemicals. They are not recommended for daily use.

Incense sticks made from all-natural plants (excluding essential oils) are generally referred to as "natural incense," "plant-based incense," or "appreciative incense." They're gentle on the eyes and nose, produce minimal smoke, and offer a natural woody and botanical aroma. They also emit fewer particles and are harmless to the human body, helping to relax and relieve stress, making them ideal for everyday use.

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Our products are made from natural ingredients and contain no added chemicals. They are generally harmless to humans and can be used safely with children or pets. However, individual and animal tolerance varies. Before initial use, we recommend observing and testing your children or pets to see if they have any adverse reactions. Please test yourself and your pet before use. If any discomfort (such as coughing or tearing) occurs, discontinue use immediately and consult a doctor or veterinarian. Keep out of reach of children and pets. Consult a healthcare professional before use. If any allergic reactions occur, seek medical attention immediately.

In addition, please do not allow children and pets to come into contact with burning incense sticks or tower incense to avoid accidents.

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The appearance and characteristics of incense will directly affect the experience of tasting it. For example, when the space is small, stick incense will be more suitable because the smoke is lighter; tower incense generally has a larger contact surface, so the flavor is stronger and it is easier to clean.

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Pre-purchase and shipping information

Local delivery: All orders are shipped by SF Express, payment upon delivery (free shipping for orders over HKD 500).

Pick up at the store/market: Customers can choose to pick up at our store/market. Customer service will contact the customer via WhatsApp or email 48 hours after receiving the order to arrange the exact pick-up location and time.

Orders for in-stock products will be shipped 1-3 business days after confirmation. Delivery time is generally about 2-5 business days (depending on the delivery location and courier arrangements).

Every product is handmade, from manufacturing to packaging and finishing. Therefore, slight variations may occur between products (for example, the length of the incense sticks may vary by 0.5-1cm; the shape of the incense tower may be slightly larger or crooked).

The final product may vary slightly over time due to factors such as the origin of the materials, the season of production, and weather. For example, the burning time will be affected by the oil content of the tree. However, each piece of wood has different characteristics, so we cannot guarantee that every batch of products will be exactly the same. Therefore, if you like natural things, please tolerate their imperfections.

We value the quality of our products and hope to provide every guest with a warm experience.

We accept returns and exchanges within 14 days (not applicable for refunds and must ensure that the items are unopened, and can only be exchanged for items of equal value). Customers can return or exchange them in the market (customers are responsible for the relevant shipping costs). The shipping process will be completed within 3-5 business days.

*The above terms do not apply to consignment or retail locations

Before using natural fragrances, please read the instructions before use.